| |  | OUR PAYMENT POLICY :- For ease and convenience, all goods listed on this site are priced in $USD. Payment is normally accepted in all other currencies. In all cases, the rate of exchange quoted on PayPal at the moment of settlement shall be that used to calculate the value of the transaction in £GBP. We are pleased to accept payment by Credit Card, Debit Card or directly from your Bank Account via PayPal. 
OUR LAYAWAY PLAN :- Any order to the value of $300 USD or more may be paid for in three easy instalments by PayPal. Upon receipt of your First Payment, your order will be reserved for you. Payments Two and Three will then fall due on the same day of each of the following two months, or earlier should you so decide. Upon receipt of your final payment, your order will immediately be despatched, fully insured to your home or store.
OUR SHIPPING POLICY :- All purchases will normally be packed and shipped to you, fully insured, within three business days of receipt and clearance of full payment. Goods may only be shipped to the billing address of the PayPal account used to settle the transaction. All goods scheduled for delivery to U.K. addresses shall be despatched via Royal Mail Special Delivery { Next day, Signed For }. All goods scheduled for delivery to non-U.K. addresses shall be despatched via Royal Mail Air Freight { International Signed For }. OUR RETURNS POLICY :- If Property purchased is materially different than as represented on this site, the original Buyer shall have the right within three business days of receiving the Property to rescind the transaction by so notifying the Seller and by returning the Property to the Seller, in the same condition as when received by the Buyer, at the Buyer's risk, cost and expence.
If the item was damaged during shipping, the Buyer must contact the Shipper to resolve this matter. In such circumstance, the Seller shall provide all necessary documentation in order to assist the Buyer with His / Her claim.
OUR CUSTOMER SERVICES POLICY :- Whether you're buying or selling, you'll find that we offer the sort of genuinely fair deal which makes for Happy and Satisfied Customers. That said, in the unlikely event that you have cause for complaint in your dealings with us, please don't hesitate to contact us right away that we might have the opportunity, promptly to rectify the problem. We promise that anything less than complete Customer Satisfaction will be thoroughly investigated and matters put to rights within five business days of notification.
OUR PRIVACY POLICY :- Here at Applecross, we are committed to protecting your privacy and will only use any information that we may collect about you lawfully and in accordance with the Data Protection Act 1998.
We may collect information about you for two reasons, firstly, to process your order, and secondly, in order that we may provide you with the best possible level of service. From time to time we may e-mail you to bring to your attention items which we feel may be of interest to you. However, we will always offer you the opportunity to refuse any marketing e-mail from either ourselves or from any Associate of ours in the future.
The type of information which we may collect about you may include:-
Your Name
Address
Telephone/Fax Number
E-mail Address
We will never collect sensitive information about you without your explicit consent and will always seek to ensure that such information as we may hold shall be accurate and up to date. You may check the information that we hold about you by e-mailing us at any time. Should you find any inaccuracies, we will correct or delete such without delay.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and we shall not transfer the information which we may hold about you outside of the European Economic Area without your express consent.
We may use technology to analyse the patterns of behaviour of visitors to our site. This can include using a "Cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Should you have any questions / comments regarding our E-Commerce Policies you should e-mail us at applecrossantiques@googlemail.com.
APPLECROSS ANTIQUES : 2009 |